1. The Terms define the rules of operation of the service run by Starfax Sp. J. with headquarters in Warsaw.
2. The basis for accepting the equipment for service is the issue of a "Service Receipt" document (in case of personal collection) or an e-mail/phone application (in case of shipment).
3. The Client is obliged to inform the service about all known faults and previous attempts to repair the equipment by other services or unauthorized persons.
4. The Service is not fully responsible for accessories (power cables, remotes, ceiling mounts, bags) that were not entered on the Receipt when accepting the equipment.
1. Initial repair estimate (the so-called expertise) is free of charge provided that the repair is ordered in our service.
2. In the event of resigning from the repair after presenting the cost estimate, or in the impossibility of repair due to reasons beyond the service's control (e.g., lack of part availability at the manufacturer), the Ordering Party shall bear the lump sum cost of diagnostics in the amount of 250 PLN gross.
3. Resignation from repair during its course (after prior acceptance of costs) involves a handling fee amounting to 350 PLN gross and the necessity to cover the costs of already imported parts.
1. The standard repair time is from 1 to 14 business days, counted from the moment of cost estimate acceptance. This time may be extended if it's necessary to import atypical components (e.g., DLP processors, color wheels) from abroad.
1. The service does not guarantee the restoration of the equipment's full functionality if it was previously flooded with liquid, fell from a height or was unprofessionally repaired by third parties.
1. We grant a service warranty for the performed services. The warranty for repairs is as long as the manufacturer gives for the parts. For example: Lamps - from 3 to 6 months, ballasts and motherboards - 3 months, etc. The warranty covers exclusively the scope of the performed repair and the replaced components.
2. The guarantee does not cover: mechanical damage, flooding, damage caused by overvoltages in the power network, natural wear and tear of consumables (e.g. lamps, filters) and software.
3. Violation of service warranty seals causes the loss of the guarantee.
1. The Client is obliged to collect the equipment within 14 days of receiving notification of the repair's completion (SMS/e-mail).
2. In case of non-collection of the equipment for a period of 3 months, the equipment may be subject to utilization or sale to cover storage and repair costs (in accordance with Art. 180 of the Civil Code in connection with Art. 476 of the Civil Code).
3. In the case of warranty repairs, the client covers an intermediation cost of 89 PLN gross.
KNOWLEDGE BASE
